How to Choose a Great CDS Agency - Or Switch!

We know you work hard to provide your loved one with compassionate, reliable care. We also know that support can seem limited, and that every penny counts. That’s why, if you feel your needs as a personal care assistant are not being met, you should be able to shop around for the best CDS agency available. We can help. 

Reasons to Consider Switching CDS Agencies

There are plenty of reasons a particular CDS agency might not be the best choice for you. 

Poor customer service 

When you’re caring for an elderly or disabled person, questions about their care need to be answered right away. Ideally, CDS agencies should provide the answers you’re looking for promptly, and in a caring, comprehensive way. If you’re dealing with a CDS agency that isn’t friendly, isn’t knowledgeable, or isn’t readily available, it’s time to explore other options.

Poor pay

Most CDS agencies pay around $10 per hour, but not all. If you’re looking to boost your pay – at a time when every cent helps you provide the type of care you want to, while still earning a decent wage – keep in mind that at Emerest, we pay $12. It’s the highest amount currently available. 

Poor pay isn’t the only consideration you should make, however. Does your current CDS agency provide direct deposit? Do they pay you on a weekly basis, and on time? If not, you may want to consider other options.

Poor experience

Your CDS agency should know what they’re doing and be aware of the ins and outs of Missouri’s CDS policy. If they aren’t giving you timely information about Missouri taxes, or if you’re receiving unexpected letters from the IRS or Missouri Department of Revenue, something is wrong. It’s time to choose an agency that can handle the details and ease your mind.

Poor reviews

We encourage anyone enrolling in a CDS service to do their research beforehand. If they notice that their firm has a slew of bad reviews on Google, that should be a big red flag. The CDS program is a fantastic benefit to disabled and elderly people in Missouri. If participants don’t feel this way, it’s time to make a change.

How to Choose the RIGHT CDS Agency for You and Your Loved Ones

Whether you’re considering enrolling for the first time or are unhappy with your current agency and ready to switch, you should keep the following tips in mind as you make your decision:

Consider online reviews

As we mentioned above, reviews by existing CDS participants can tell you a lot about a company’s values and how they treat people. We recommend googling different agencies and spending time looking at their websites and their reviews. This will help you decide if they’re knowledgeable and helpful – or not.

Give agencies a call

When you call, do they answer? Are they friendly? Do they offer you the information you’re looking for? A simple phone call can also be a deciding factor for participants interested in finding a caring, responsive team.

How Can a Participant Apply or Switch Providers?

We hope these tips give you a few things to think about. The representatives at Emerest can lead you through the application process or help you switch. We’re proud to offer the highest level of compensation and the friendliest support in the area. If you’d like more information, contact us today.